COVID-19 Patient Letter

The health and safety of our patients and staff is our top priority.  PCC Pain Care Clinics continues to monitor the situation through the Canadian and Ontario Public Health agencies for developments relating to the global coronavirus outbreak.

In order to support the health and wellness of patients and staff, at this time, we must insist on the following:

  • Do not come into the clinic if you are feeling unwell. This includes having a cough, fever, and or difficulty breathing.  Our team will ask you to leave, which will be difficult for everyone. Please exercise restraint and good judgement and do not come in you are feeling unwell. If you require a prescription renewal, please call you pharmacy and ask them to fax PCC a prescription request.
  • Do not come into the clinic if you have travelled outside of Canada in the past 14 days to a country deemed by the government of Canada as an area of concern for the COVID-19 Omicron variant. We ask that you self-isolate for 14 days and do not come into the clinic until 14 days after your return to Canada.
  • Do not come into the clinic if you have travelled outside of Canada and do not meet the Canadian government exemption from quarantine guidelines. We ask that you complete the 14 days self-isolation before returning to the clinic.
  • Do not come into the clinic if you have been in contact with anyone diagnosed with the Coronavirus or suspected of having the Coronavirus and are not fully vaccinated. We ask that you complete the 14 days self-isolation before returning to the clinic or have met the isolation requirements as set by the local public health authorities.
  • Do not bring anyone with you into the clinic. We ask that you do not bring anyone with you to your appointment. We understand this is difficult, however it is necessary to try and stem the spread of the outbreak.

To help protect you and our staff, the following steps have been implemented:

  • Everyone is being screened  To protect patients, families and our teams we are screening everyone entering our clinics. This is to ensure people who may be at risk of having the virus are identified and are note seen in the clinic.  Redirecting those who screen positive not only protects the individual, but also all of our patients and staff within our clinics.
  • Rigorous cleaning  PCC continues to use hospital grade disinfectant which also destroys COVID-19 on any surface.  All facilities are meticulously cleaned and regularly inspected for infection control.
  • Limiting visitors  We are limiting visitors to help reduce the spread of the disease by decreasing the volume of people gathered in one space.
  • Physical Distancing  Partitions have been set up between reception and patient check in. Patients asked to check-in and then wait in their car until the physician can see them.  The receptionist calls and asks the patient to come in once a room becomes available. When patients are brought into treatment rooms, they are asked to sit on the treatment beds, facing away from staff to discourage face to face interaction. Medical staff wearing masks to protect patients.

 All of us can take some easy steps to protect ourselves and others. The best protection is to wash our hands many times a day or use alcohol-based sanitizer. When we are unwell, stay home. Cover your mouth and nose when you cough and sneeze and avoid touching your face. We do understand that this is a difficult and stressful time for everyone.  We sincerely thank you for your efforts in helping contain the spread of the virus which helps protect you, your family, and all those who are considered to be vulnerable in our community.

Best regards,

The PCC Team